Frequently Asked Questions

To receive a care package, simply select the care pack you'd like online. 

Our care team will then contact you within 24 hours regarding delivery and registration details. Or register online.

Each package is slightly different due to available stock and your personal preferences. 

Please note that there is a limit of one care package per person at checkout.

 Crisis 

A crisis is a time of intense difficulty, distress, or trouble. A crisis can be personal, a family crisis, or related to some other event in your life. 

Emergency 

An emergency is a situation that requires immediate attention. If someone is at immediate risk of hurting themself or someone else or is in immediate danger due to a health condition or other situation: Call 000 immediately.

Yes, please contact us. If we can't help, we will connect you with the right people.

Seeing a loved one suffer is tough. Wanting to help is natural, but it can be draining. Something needs to change soon, or it's hard to see how much more you can handle. Helping someone who doesn’t want help is frustrating and feels out of control. People naturally want control over their lives, which can lead to resistance when pushed. It’s important to learn from these struggles, but it takes time. Here are tips when working with your loved one who doesn’t want help:

• Listen and validate: Just listen without pushing your agenda. Reflect what they say and make them feel heard.
• Ask questions: Find out what they want and support them towards their goals.
• Avoid giving unsolicited advice: Wait for them to ask or express readiness for advice.
• Explore options together: Find alternatives they're open to instead of forcing what they resist.
• Take care of yourself: You can’t help others if you’re not okay. Seek support from others in caregiving roles.

Remember, forcing help may not work well. It’s okay to let them make their own choices, even if they’re wrong. Only consider taking them to the hospital against their will if there’s immediate danger.

Living sustainably and eco-friendly involves making conscious choices that reduce your environmental impact. Here are some practical tips to help you live a more sustainable and eco-friendly lifestyle:

• Reduce, Reuse, Recycle: Practice the three Rs of waste management by reducing your waste, reusing items whenever possible, and recycling materials like paper, glass, metal, and plastics.
• Conserve Energy: Use energy-efficient appliances, turn off lights and electronics when not in use, and consider using renewable energy sources like solar panels.
• Save Water: Install water-saving fixtures, fix leaks promptly, and use water responsibly to conserve this precious resource.
• Choose Eco-Friendly Products: Opt for products made from sustainable materials, free from harmful chemicals, and with minimal packaging.
• Use Alternative Transportation: Walk, bike, carpool, or use public transport to reduce your carbon footprint and air pollution from vehicles.
• Support Local and Sustainable Brands: Buy locally produced goods and support brands that prioritize sustainability, fair trade, and ethical practices.
• Grow Your Own Food: Start a garden or grow herbs and vegetables at home to reduce food miles and promote organic farming practices.
• Reduce Single-Use Plastics: Avoid single-use plastics like plastic bags, straws, and bottles by using reusable alternatives.
• Minimise Water Waste: Take shorter showers, fix leaks, and use water-efficient appliances to reduce water waste in your home.
• Educate and Advocate: Spread awareness about environmental issues and support initiatives and policies that promote sustainability and conservation.

By incorporating these practices into your daily life, you can make a positive impact on the environment and contribute to a more sustainable future for generations to come.